Accessible travel starts with clear communication.

Accessibility Information

Title VI Notice PDF

At Yankee Line, we are fully committed to ensuring that our transportation services are accessible to all, in line with the guidelines and principles of the Americans with Disabilities Act (ADA).

We continually strive to ensure equal access and opportunity for people with disabilities in our transportation services, facilities, and electronic technologies. Our policy includes, but is not limited to, the following provisions:

• We have an expansive fleet of vehicles, most of which are equipped with wheelchair lifts. When booking your reservation, please inform our office of your needs in advance. For shuttle bus replacement services, please inform the dispatcher at your station for assistance.
• Our drivers and staff are trained to assist passengers with disabilities in a respectful and competent manner, including assisting with boarding and deboarding, stowing assistive devices, and providing information in accessible formats.
• We provide alternative communication methods for individuals with hearing or speech impairments. Requests for communication aids should be made in advance.
• We do not refuse service or provide different services to individuals based on their disability.
• Service animals, as defined by the ADA, are welcome on all our buses.
• We accommodate requests for modifications of policies and practices when needed to ensure accessibility of our services.

View the Yankee Line Title VI Statement.

View our Title VI Notice for additional nondiscrimination information.

We welcome feedback on our efforts to ensure that our services are as accessible and usable as possible for all individuals, including those with disabilities. Any passenger who believes they have been subject to discriminatory behavior on the basis of disability may contact our ADA Compliance Officer at mail@yankeeline.us.

It is our goal to make our services accessible, easy, and convenient for all individuals. Yankee Line is fully committed to providing equal access to our services for all passengers, and we strive to make every journey enjoyable, comfortable, and inclusive.

For trips requiring accessible vehicles, boarding support, or specific passenger accommodations, email mail@yankeeline.us or call (617) 268-8890 before travel so the right vehicle and plan can be assigned.